IT Associate

The IT Associate supports the organization’s technology infrastructure by maintaining hardware, software, and network systems. This role ensures smooth day-to-day operations, resolves technical issues, and contributes to system upgrades and documentation.

Key Responsibilities


1. System Maintenance and Support

  • Install, configure, and maintain hardware and software systems

  • Perform routine inspections and updates on servers and networks

  • Troubleshoot and resolve end-user issues across platforms

2. Network and Infrastructure

  • Assist in managing LAN/WAN and wireless infrastructure

  • Monitor system performance and conduct root cause analysis for recurring issues


3. Security and Data Integrity

  • Ensure antivirus and security protocols are up to date

  • Perform system backups and database archiving to support data recoverability


4. Documentation and Training

  • Document technical procedures and support logs

  • Provide basic IT training and guidance to staff as needed

5. Procurement and Inventory

  • Order and stock IT equipment and supplies

  • Track expenses and support budget adherence

Minimum Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field

  • Relevant certifications (e.g.,Microsoft Certified)

Technical Skills

  • Proficiency in operating systems (Windows/ Linux/ macOS)

  • Basic networking knowledge (IP addressing, DNS, DHCP, VPN)

  • Familiarity with troubleshooting hardware, software, and peripheral devices

  • Experience with ticketing systems and remote support tools

Soft Skills

  • Strong communication and interpersonal skills

  • Ability to prioritize tasks and manage time effectively

  • Customer-service mindset with a proactive approach to problem-solving

Job Title IT Associate

Nature of Employment Full-time, Probation - 6 months

Reporting to Head of Administration & Operations

Location Science Gallery Bengaluru, Bellary Road (next to IVRI)

Work Hours Tuesday to Saturday; we are a small team of an institution in the establishment phase and therefore looking for people who are able to work flexibly. Late-nights, holiday and weekend work may be required.

Applying for the post:

To apply, please send an email to jobs@bengaluru.sciencegallery.com

• The subject line of the email must carry the job title to which you are applying.

• Please attach (1) a resume and (2) a brief covering letter stating your suitability for the

position, keeping in mind the specifications mentioned above. Emails not adhering to the

above specifications will be rejected.

Application Deadline

Applications will be reviewed on a rolling basis.

Response

All applications will be considered with respect to the criteria outlined in the person specification. Personal enquiries on application status will not be entertained. No feedback will be provided at any stage of the application. Only short-listed applicants will be contacted via email.

Ruchita Sud