Senior IT Associate

The Senior IT Associate supports the organization’s technology infrastructure by maintaining hardware, software, and network systems. This role ensures smooth day-to-day operations, resolves technical issues, and contributes to system upgrades and documentation.

Key Responsibilities

  1. System Maintenance & Support

  • Install, configure, and maintain hardware and software systems

  • Perform routine inspections and updates on servers and networks

  • Troubleshoot and resolve end-user issues across platforms

2. Network & Infrastructure

  • Assist in managing LAN/WAN and wireless infrastructure

  • Monitor system performance and conduct root cause analysis for recurring issues

3. Security & Data Integrity

  • Ensure antivirus and security protocols are up to date

  • Perform system backups and database archiving to support data recoverability

    4. Documentation & Training

  • Document technical procedures and support logs

  • Provide basic IT training and guidance to staff as needed

    5. Procurement & Inventory

  • Order and stock IT equipment and supplies

  • Track expenses and support budget adherence

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field

Relevant certifications (e.g.,Microsoft Certified) 

Technical Skills:

  • Proficiency in operating systems (Windows, Linux, macOS)

  • Basic networking knowledge (IP addressing, DNS, DHCP, VPN)

  • Familiarity with troubleshooting hardware, software, and peripheral devices

  • Experience with ticketing systems and remote support tools

Soft Skills:

  • Strong communication and interpersonal skills

  • Ability to prioritize tasks and manage time effectively

  • Customer-service mindset with a proactive approach to problem-solving

Job Title Senior IT Associate

Nature of Employment Full-time, Probation - 6 months

Reporting to Head of Administration & Operations 

Location Science Gallery Bengaluru, Bellary Road (next to IVRI)

Work Hours Tuesday to Saturday; we are a small team of an institution in the establishment phase and therefore looking for people who are able to work flexibly. Late-nights, holiday and weekend work may be required.

Applying for the post: To apply, please send an email to jobs@bengaluru.sciencegallery.com 

• The subject line of the email must carry the job title to which you are applying. 

• Please attach (1) a resume and (2) a brief covering letter stating your suitability for the position, keeping in mind the specifications mentioned above. 

Application Deadline: 

Early applications are encouraged as applications will be assessed on a rolling basis.

Sandhya Ramesh